Data deletion

Anyone whose data AgileSales AI handles can ask: a customer who wrote on WhatsApp, Instagram or Facebook to a business that uses the service, or a person who uses a business's panel.

If you are a customer of a business, that business decides about your data: we will forward your request to the responsible business and tell you we did.

Write to soporte@agilesales.app with the subject «Data deletion» and include:

• The phone number or social account you wrote from, or the email of your panel account.
• The name of the business you were talking to, if you remember it.
• What you want deleted: everything or only a part.

Before deleting anything, we will ask you to confirm the data is yours, for example by replying from the same email or with a code sent to the same number. This stops someone else from deleting your data or learning it.

Once verification is done we delete or anonymize:

• Your name, phone, national ID or tax ID and other contact details.
• The content of your conversations with the agent.
• Your panel account data, if you are part of a business, and the Meta connection you authorized.

We keep only what a law requires us to store, such as accounting records or already confirmed orders, and data that no longer identifies you. A business's orders belong to that business, and the ones it already confirmed may stay in its records.

We confirm we received your request within 5 business days.

We answer your request and complete the deletion within 30 days of verifying your identity. When we finish, we confirm it by email.

If a business connected its WhatsApp Business number to AgileSales AI, it can disconnect it from Meta's settings, under «Business integrations». That cuts access from then on, but it does not delete what we already stored. For that, write to us with the procedure above.

SAM CLOUD, CA. Email: soporte@agilesales.app.